CozyNightSeries respects your privacy and is committed to protecting the personal information you provide when you browse our website, purchase tickets through guest checkout, contact us, subscribe to communications, or attend our events and experiences.

This Privacy Policy explains how CozyNightSeries (“CozyNightSeries”, “we”, “us”, or “our”), curated by Lavender Living Limited, collects, uses, stores, shares, and protects personal information.

By using cozynightseries.com, purchasing a ticket, contacting us, or attending a CozyNightSeries event, you acknowledge the practices described in this Privacy Policy.

1. INFORMATION WE MAY COLLECT

Depending on how you interact with CozyNightSeries, we may collect the following categories of information.

1.1. Personal Identification Information

This may include:

• Full name
• Email address
• Telephone number
• Billing or contact information
• Other information you voluntarily provide to us

1.2. Guest Checkout and Ticket Information

CozyNightSeries operates a guest checkout system. You are not required to create an account or register a customer profile to purchase tickets through our website.

When you purchase a ticket, we may collect information such as:

• Full name
• Email address
• Telephone number
• Event selected
• Ticket category
• Number of tickets purchased
• Booking or ticket reference
• Amount paid
• Transaction status
• Date and time of purchase
• Other information reasonably necessary to process your booking and issue your ticket

This information may be used to complete your purchase, deliver your ticket or booking confirmation, communicate important event information, verify admission, provide customer support, and maintain appropriate transaction records.

1.3. Payment Information

Payments for tickets or other services may be processed through third-party payment providers.

CozyNightSeries may receive limited transaction information such as:

• Payment status
• Transaction reference
• Amount paid
• Payment date
• Payment method type where made available by the payment provider

Where payment card details or other sensitive financial information are entered directly on a third-party payment platform, CozyNightSeries may not directly receive or store your complete card details.

Your use of a third-party payment provider may also be subject to that provider’s own terms and privacy policy.

1.4. Contact and Communication Information

When you contact us through our website, email, social media, WhatsApp, or other communication channels, we may collect information including:

• Your name
• Email address
• Telephone number where provided
• Subject of your enquiry
• Contents of your message
• Any attachments or other information you voluntarily provide

We may retain communications where reasonably necessary to respond to your enquiry, provide support, resolve a complaint, or maintain appropriate business records.

1.5. Event Participation Information

When you attend a CozyNightSeries event, information associated with your booking may be used to:

• Verify your ticket
• Confirm admission
• Manage event access
• Provide customer assistance
• Address security or safety matters
• Administer games, promotions, giveaways, or competitions where applicable
• Maintain attendance or operational records where reasonably necessary

1.6. Photographs, Video and Event Media

CozyNightSeries events may be photographed, filmed, or otherwise recorded for promotional, editorial, archival, social media, and marketing purposes.

By attending a CozyNightSeries event, you acknowledge that you may appear incidentally in photographs, video recordings, or other event media.

Where required by applicable law or appropriate in the circumstances, additional consent may be obtained for uses that go beyond incidental event coverage.

If you have a concern about the use of an identifiable image or video of you, you may contact us using the official contact details provided on our website.

1.7. Website and Technical Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Date and time of access
• Referring website
• General website interaction information
• Cookie and similar technology information

This information may be used for website functionality, security, analytics, troubleshooting, fraud prevention, and service improvement.

2. HOW WE USE YOUR INFORMATION

We may use personal information for purposes including:

• Processing ticket purchases
• Completing guest checkout transactions
• Issuing booking confirmations and tickets
• Confirming payment status
• Communicating event information
• Sending venue and entry instructions
• Informing attendees of postponements, cancellations, or schedule changes
• Verifying tickets at event entry
• Providing customer support
• Responding to enquiries and complaints
• Preventing ticket fraud, duplication, or misuse
• Maintaining event safety and security
• Administering promotions, giveaways, games, or competitions
• Managing and improving our website
• Monitoring website performance
• Maintaining transaction and operational records
• Complying with applicable legal and regulatory obligations
• Protecting our legal rights and business interests
• Sending marketing or promotional communications where permitted
• Promoting CozyNightSeries events and experiences through event media where permitted

We will seek to use personal information only for legitimate and appropriate purposes connected with our operations.

3. LEGAL BASIS AND PURPOSE OF PROCESSING

Where applicable, we may process personal information because:

• It is necessary to process your ticket purchase or provide a service you requested
• It is necessary to take steps requested by you before providing a service
• You have provided consent
• Processing is required to comply with a legal obligation
• Processing is necessary for legitimate business interests that do not improperly override your privacy rights
• Processing is necessary for fraud prevention, security, safety, or legal claims

Where processing is based on consent, you may withdraw that consent where applicable.

Withdrawal of consent will not affect processing that was lawfully carried out before the withdrawal.

4. ESSENTIAL BOOKING AND EVENT COMMUNICATIONS

When you purchase a ticket or otherwise make a booking, we may send communications necessary to manage that booking.

These may include:

• Payment confirmation
• Booking confirmation
• Ticket delivery
• Event reminders
• Venue information
• Entry instructions
• Safety notices
• Event schedule updates
• Postponement notices
• Cancellation notices
• Refund-related communications
• Other important information connected with your booking

These communications are considered necessary for the service you requested and may be sent even where you have not opted in to general marketing communications.

5. MARKETING COMMUNICATIONS

Where permitted by applicable law, CozyNightSeries may send information about:

• Upcoming events
• Early ticket releases
• Special offers
• New experiences
• Promotions
• Giveaways
• Competitions
• Community updates
• Other CozyNightSeries activities

Where consent is required, marketing communications will be sent based on that consent.

You may unsubscribe from promotional communications using any unsubscribe method provided in the communication or by contacting us.

Unsubscribing from marketing communications will not stop essential booking or event-related communications.

6. COOKIES AND SIMILAR TECHNOLOGIES

CozyNightSeries may use cookies and similar technologies to operate, secure, and improve the website.

Cookies may be used for purposes such as:

• Maintaining essential website functions
• Remembering user preferences
• Supporting checkout functionality
• Maintaining website security
• Preventing abuse or fraud
• Understanding website usage
• Measuring website performance
• Supporting analytics
• Improving user experience
• Supporting advertising or promotional measurement where applicable

Some cookies may be necessary for the website to function properly.

Where required by applicable law, users will be provided with appropriate choices regarding optional or non-essential cookies.

You may also manage cookies through your browser settings, although disabling certain cookies may affect parts of the website.

7. HOW WE SHARE PERSONAL INFORMATION

We do not sell personal information to unrelated third parties.

However, personal information may be shared where reasonably necessary for the operation of CozyNightSeries.

This may include sharing with:

• Payment processors
• Ticketing or booking technology providers
• Website hosting providers
• Technical service providers
• Email or communication providers
• Event venues
• Security providers
• Event-management partners
• Catering or hospitality partners where necessary
• Photographers or media partners
• Marketing and analytics providers
• Professional advisers
• Regulatory authorities
• Law-enforcement authorities where legally required

We aim to share only the information reasonably necessary for the relevant purpose.

Third-party service providers may also process information according to their own legal obligations and privacy policies.

8. THIRD-PARTY SERVICES, VENUES AND PARTNERS

CozyNightSeries may work with independent venues, restaurants, vendors, entertainers, transportation providers, photographers, sponsors, payment processors, and other third-party service providers.

Where you interact directly with a third party, information you provide to that third party may be processed under its own privacy practices.

CozyNightSeries is not responsible for the independent privacy practices of third parties, although we will take reasonable steps when selecting service providers that process personal information on our behalf.

9. PAYMENT PROVIDERS

Ticket payments may be processed using external payment providers.

Where you are redirected to or interact with a payment provider, that provider may independently collect and process information required to complete your transaction.

CozyNightSeries may receive confirmation that a payment has been successful or unsuccessful, together with relevant transaction details.

We encourage you to review the privacy policy of any payment provider used during checkout.

10. DATA SECURITY

CozyNightSeries takes reasonable administrative, organisational, and technical measures designed to protect personal information against:

• Unauthorised access
• Loss
• Misuse
• Disclosure
• Alteration
• Destruction
• Other unlawful processing

We may use security controls appropriate to the nature of the information being processed and the risks involved.

However, no website, electronic storage system, payment platform, or internet transmission can be guaranteed to be completely secure.

Users should also take reasonable precautions to protect their devices and personal information.

11. DATA RETENTION

We will retain personal information only for as long as reasonably necessary for the purpose for which it was collected or as required by applicable law.

Retention periods may depend on factors such as:

• The nature of the information
• Ticket and transaction-record requirements
• Customer-support needs
• Fraud or security considerations
• Tax or accounting obligations
• Regulatory requirements
• Potential disputes or legal claims
• Operational and event-management requirements

When personal information is no longer reasonably required, we may securely delete, anonymise, or otherwise dispose of it in accordance with applicable requirements.

12. YOUR PRIVACY RIGHTS

Subject to applicable Nigerian data-protection law and any lawful limitations, you may have rights relating to your personal information, including the right to:

• Request information about how your personal data is processed
• Request access to personal information held about you
• Request correction of inaccurate or incomplete information
• Request deletion of personal information in appropriate circumstances
• Object to certain forms of processing
• Request restriction of certain processing
• Withdraw consent where processing is based on consent
• Request portability of eligible personal information
• Object to certain direct-marketing activities
• Raise a complaint regarding the handling of your personal information

We may need to verify your identity before acting on a privacy-related request.

Some rights may be subject to legal limitations or exceptions.

13. CHILDREN AND MINORS

Certain CozyNightSeries events may have age restrictions.

Where minors are permitted to attend an event, their participation must comply with the relevant age and supervision requirements communicated for that event.

Parents, guardians, or accompanying adults are responsible for minors in their care.

We do not knowingly seek to collect unnecessary personal information from children.

Where personal information relating to a minor must be processed, we will seek to handle it in accordance with applicable legal requirements and, where required, with the involvement or consent of a parent or legal guardian.

14. EVENT PHOTOGRAPHY AND VIDEO

Because CozyNightSeries organises social and entertainment experiences, photography and video may form part of event coverage.

Photographs and recordings may be used for purposes including:

• Social media
• Website content
• Event promotion
• Marketing
• Advertising
• Event recaps
• Press or editorial use
• Archival purposes

Attendees may appear incidentally in crowd photographs or videos.

Where a person is specifically featured in a manner that reasonably requires additional consent, we may seek that consent where appropriate.

If you have a legitimate concern regarding a specific identifiable image or recording, you may contact us and we will consider the request in accordance with applicable law and the circumstances.

15. SOCIAL MEDIA AND COMMUNITY CHANNELS

CozyNightSeries may operate social media pages, messaging channels, or online communities.

If you interact with CozyNightSeries through platforms such as Instagram, WhatsApp, Facebook, X, TikTok, or similar services, those platforms may independently collect and process information under their own privacy policies.

Information you voluntarily submit to us through those platforms may also be used to respond to you, provide support, communicate event information, or manage the relevant interaction.

We encourage users to review the privacy settings and policies of any third-party platform they use.

16. LINKS TO THIRD-PARTY WEBSITES

The CozyNightSeries website may contain links to external websites or services.

These may include:

• Payment providers
• Social media platforms
• Community channels
• Event venues
• Sponsors
• Partner websites
• Other third-party services

When you leave our website, those third parties may collect information independently.

This Privacy Policy does not govern the privacy practices of external websites or services.

17. INTERNATIONAL DATA PROCESSING

Some technology, hosting, communications, analytics, marketing, or payment providers used by CozyNightSeries may operate infrastructure outside Nigeria.

As a result, personal information may in some circumstances be processed or stored outside Nigeria.

Where personal information is transferred internationally, CozyNightSeries will seek to use appropriate measures required by applicable data-protection law.

18. DATA BREACHES

If we become aware of a personal-data breach, we will assess the incident and take reasonable steps to contain, investigate, and address it.

Where notification to affected individuals or the relevant regulatory authority is required under applicable law, we will take appropriate steps to make that notification.

19. FRAUD PREVENTION AND SECURITY

We may process limited personal and transaction information where reasonably necessary to:

• Verify ticket authenticity
• Prevent duplicate ticket use
• Detect suspicious transactions
• Protect the website from abuse
• Prevent fraudulent activity
• Protect attendees, staff, and event partners
• Investigate security incidents
• Protect our legal rights

Where reasonably necessary, relevant information may be shared with payment providers, security partners, or lawful authorities.

20. LEGAL AND REGULATORY DISCLOSURE

We may disclose personal information where required or reasonably necessary to:

• Comply with applicable law
• Respond to a lawful request from a court, regulator, or law-enforcement authority
• Protect the rights, safety, or property of CozyNightSeries
• Protect attendees, staff, partners, or members of the public
• Investigate suspected fraud or unlawful activity
• Establish, exercise, or defend legal claims

21. NIGERIA DATA PROTECTION

CozyNightSeries intends to handle personal information in accordance with applicable Nigerian privacy and data-protection requirements, including the Nigeria Data Protection Act 2023 and relevant guidance or regulations issued by the appropriate Nigerian data-protection authorities.

Nothing in this Privacy Policy is intended to limit any rights available to individuals under applicable law.

22. CHANGES TO THIS PRIVACY POLICY

CozyNightSeries may update this Privacy Policy from time to time to reflect changes in:

• Our website
• Ticketing processes
• Event operations
• Payment systems
• Service providers
• Privacy practices
• Legal or regulatory requirements
• Business operations

The latest version will be published on the CozyNightSeries website together with the applicable “Last Updated” date.

Where an update materially affects how personal information is handled, we may take reasonable steps to bring the change to users’ attention.

23. CONTACT US

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact CozyNightSeries through the official contact details or contact form provided on:

cozynightseries.com

You may contact us if you:

• Want to request access to personal information
• Want to correct inaccurate information
• Want to request deletion of eligible information
• Want to withdraw consent
• Want to change marketing preferences
• Have concerns about event photography or video
• Believe your personal information has been misused
• Have a privacy-related complaint or enquiry

We will review and respond to legitimate privacy requests in accordance with applicable law.

CozyNightSeries | Curated by Lavender Living Limited